MAINTENANCE TERMS & CONDITIONS

Great Treasure (Building Supplies & Eng.) Ltd (hereinafter referred to as the "Company") would provide maintenance service. Below are terms and conditions of maintenance scheme:


  • The maintenance renewal fee shall be paid in advance, otherwise an additional inspection fee( Smeg HK$850-$1,500, Cristal HK$580-$700, Drymaster HK$500/$750, Maytag HK$850) will be levied.Specific brand item will be varied, details please see Mainteanance Fee for further information.*Additional cost is necessary in outlying islands.
  • Within the valid date of the maintenance renewal scheme, Inspection fee is excluded. Customer can enjoy 20 % off discount of the spare parts.
  • Our Company will assume that you have given up this service if we do not receive your reply of the maintenance renewal over one month notice. For any appliances not under our maintenance renewal scheme, a minimum HK$580 will be charged for each services call. Spare parts will be charged accordingly at additional cost.
  • Maintenance renewal fee paid is non- refundable and non-transferable under any circumstances.
  • Maintenance service does not cover:
    • a.installation, dismantling, removal nor disposal service, overhaul cleaning service, recondition, removal or reinstallation of any fittings and facilities which impede for repair service, accessories, exterior equipment of the product
    • b.any correction work or repair for the improper installation, using inappropriate material, diameter, thickness or length of piping,incorrect type or weight of refrigerant, not follow the guidelines in the installation manual.
    • c.any damage or loss caused by man-made, misuse, abuse, neglect, excessive erosion or rust, unauthorized repair or modification,wear and tear, accidents, natural disasters, or other events beyond Company's control.
    • d.to work under hazardous conditions
    • e.model or serial number of the product, content of maintenance contract has been altered, effaced or moved.
  • Customer shall keep the official receipt of maintenance renewal contact intact, and quote the registration number on this renewal guarantee when service is needed. Customer is required to present the receipt of renewal guarantee issued by the dealer of Hong Kong to our technician for verification when service is rendered.
  • If the location or surrounding is impeded and caused the Company cannot conduct inspection or repair service under the safety condition, customer should provide a safe and appropriated facility, such as ladder, working platform or scaffolding; or dismantle and restore the product to the place by customer. Any cost and related application is responsible by customer.
  • For the product which is discontinued, aged, damaged and non-domestic use, the application for renewal of maintenance scheme may be declined.
  • Outlying island users (Discovery Bay and Lantau Island): For services on Hong Kong outlying islands, an outlying island traveling surcharge will be levied. In case work-shop service is needed, customer is responsible for the entire transportation fee involved. **Additional cost will be charged for each services call.
  • The maintenance contract will become void if the appliance has been moved out of Hong Kong region.
  • Service in outlying islands and closed areas is required longer time to arrange and additional fee will be charged. If work-shop repair is needed, customer should be responsible for the***delivery cost.
  • Location of the machine: Customer should inform the company promptly of any change of location or ownership of the appliance.
  • Liability: The Company shall not be liable for loss of any kind (including consequential loss or damage) to any person or property, however caused arising from improper use or any stoppage, breakdown or failure of the appliance.
  • The Company reserves the right at any time to abort this maintenance contract in exceptional circumstances, without notice.
  • In case of any dispute, the Company reserves the right for final judgment and decision.
    *All fees are subject to change without further notice.
    ** Outlying island users additional cost HK$250.
    *** Additional upstairs transportation labour delivery fee is subject to individual product quotation.